Case Studies

Case Study: DNS Change Fixes Teams Calls | Asset Management

Asset management firm’s CEO threatened to scrap entire wireless infrastructure after persistent Teams call drops during critical meetings
• Business impact: Executive frustration at breaking point, £375,000 infrastructure replacement looming, business meeting disruptions
→ Simple DNS configuration change eliminated all connectivity issues whilst saving entire capital expenditure and restoring CEO confidence.

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Case Study: Critical AWS Connectivity Issues Resolved in Minutes | BPO

Critical connectivity issues between Cape Town and AWS threatening client relationships
• Business impact: Mounting client pressure from unexplained outages and provider finger-pointing
→ Advanced global monitoring identified root cause in 5 minutes, preserved client relationships, and enabled proactive remediation with 95% reduction in resolution time.

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