Charles Cannon
Trusted Response Centre Manager & Head of Project Management
Charles leads our Trusted Response Centre and project delivery with a dual focus on immediate problem resolution and long-term success. His unique position ensures every project considers ongoing supportability from day one.
- Founded Si Futures to solve real SME technology challenges
- Pioneered the integrated MSP model in South Africa
- Still personally involved in strategic client relationships
Charles runs the heartbeat of Si Futures – our Trusted Response Centre. By day, he ensures our TRC delivers the rapid, effective support that sets us apart. By project, he orchestrates complex implementations with military precision.
His dual role gives him unique insight into both immediate client needs and long-term project success. This perspective ensures our project deliveries consider ongoing supportability from day one.
Current Focus:
- Managing first-line support that consistently achieves 15-minute response times.
- Overseeing project delivery across all service lines.
- Continuously improving TRC processes without adding bureaucracy.
- Ensuring knowledge retention across our growing team.
Support Philosophy: “Every ticket represents a person whose day we can make better. Speed matters, but understanding matters more.”