Success Stories
When Ransomware Struck Three Times: The Backup Architecture That Never Failed
Manufacturing business hit by ransomware encryption of production systems during Friday operations.
• Business impact: entire operation halted mid-afternoon, order systems inaccessible, potential multi-day production shutdown
→ Segmented backup architecture enabled 24-hour complete recovery with zero ransom paid, zero data loss, leading to permanent security transformation after third incident.
The $57,600 Email That Changed Everything
Email fraud targeting nearly R1 million
• Business impact: Potential liability and partnership damage
→ Comprehensive forensic investigation with legal documentation proving client innocence and creating new business opportunities
Support System Failures Drive 40% Productivity Growth Through OTRS
Support system failures threatened client relationships – systematic transformation needed urgently • Business impact: After-hours emergency miscommunication, improper request prioritisation, damaged client confidence, systematic delivery breakdowns → Professional OTRS implementation delivered 40% productivity growth, faster response times, automated accountability, and increased client service demand.
How Strategic Network Redundancy Prevents Business Disruption
FortiWeb WAF protection vulnerable to single point of failure – threatening financial services availability
• Business impact: Potential web application exposure during outages, compliance risks, unprotected customer data access, no failover protection
→ Strategic redundancy implementation delivered guaranteed protection availability with simplified architecture
When Systems Crash During Peak Operations: Emergency Response That Saves Business
Restaurant systems crashed during peak Saturday service – immediate business continuity response needed
• Business impact: Full bookings at risk, staff overwhelmed, revenue loss by the minute, customer experience disruption
→ Emergency IT response deployed within hours, restoring operations and protecting weekend revenue streams.
How Confidence Builds Trust: Quote-to-Audit Strategy Success
Growing business needed IT provider answers but faced traditional vendor selection problems • Business impact: Operational disruption risks, no proof of capability before budget commitment, forced decisions based on marketing promises rather than demonstrated competence → Free comprehensive audit strategy eliminated financial risk while proving technical capability and partnership approach before any contract commitment.