Challenge
Traditional troubleshooting methods were failing to identify the root cause. Their client’s ISP claimed everything was fine on their end while they continued experiencing problems. Without clear visibility into the internet routing path, the company faced mounting pressure from dissatisfied clients and potential damage to their business relationships.
They needed expert help to pinpoint exactly where the connectivity breakdown was occurring in the complex web of internet infrastructure.
Approach
Si Futures deployed our advanced network monitoring platform called InSight to investigate the connectivity issues systematically. Our analysis revealed:
- Traditional single-point monitoring limitations – most providers only monitor local links and miss upstream routing issues
- Complex internet routing challenges – traffic between Cape Town and AWS US West Coast passes through multiple autonomous systems and peering partners
- Need for global visibility across the entire internet backbone infrastructure
- Requirement for real-time diagnostic capabilities to identify specific network bottlenecks and peering partner failures
- Gap in proactive monitoring that could prevent future incidents
We proposed a comprehensive monitoring solution that would provide complete visibility across the global internet routing path. This would enable rapid root cause identification and proactive issue resolution.
Solution
We implemented our comprehensive global monitoring architecture that provides complete visibility across international internet infrastructure. Key components included:
- Global monitoring nodes deployed across multiple AWS regions in North America to track connectivity from various geographic points
- Real-time network topology mapping showing the health status of nodes worldwide with instant visual indicators
- Advanced diagnostic capabilities using Looking Glass tools to identify specific peering partner issues and routing anomalies
- Automated alerting system with escalation protocols to provide immediate notification when connectivity problems occur
- Root cause identification engine pinpointing the exact network segment experiencing issues within the global internet backbone
- Integration with existing network management systems for seamless monitoring workflow
inSight Dashboard
Outcome
The transformation delivered immediate problem resolution and ongoing operational resilience:
- Root cause identified in under 5 minutes using the global monitoring dashboard – problem located between AWS, peering partner Lumen (CenturyLink), and infrastructure in Miami
- Clear evidence provided to demonstrate the issue was upstream with AWS’s peering partners, completely outside the client’s local network control
- Client relationships preserved with detailed technical explanations and proof of external causes, eliminating blame and confusion
- Proactive remediation enabled when the same issue recurred two weeks later – traffic was automatically rerouted through alternate paths
- Ongoing visibility established preventing future time-consuming investigations and providing clear accountability for all network segments
- Mean time to resolution reduced by 95% from hours of escalation to minutes of precise identification
What Made the Difference
- Integrated monitoring approach – one platform providing complete visibility rather than fragmented tools from multiple vendors
- Global perspective beyond traditional perimeter monitoring – visibility across the entire internet backbone infrastructure
- Real-time visual diagnostics with intuitive dashboards showing network health across international routing paths
- Advanced troubleshooting capabilities including Looking Glass integration for peering partner analysis and BGP route examination
- Proactive alerting and automated response enabling immediate remediation before business impact occurs
- Enterprise-grade monitoring at SME economics – comprehensive global monitoring without the complexity of managing multiple vendor relationships
Client Impact
“Si Futures’ monitoring platform completely changed how we handle connectivity issues. Instead of hours of escalation between providers pointing fingers at each other, we can now identify exactly where problems are occurring within minutes and provide our clients with clear, technical explanations backed by evidence. It’s transformed our client relationships from reactive damage control to proactive service assurance.”
The implementation delivered sustained business benefits. These included improved client satisfaction, reduced operational overhead, and enhanced technical credibility through proactive network management capabilities.
Experiencing Network Connectivity Challenges?
Don’t let network connectivity issues damage your client relationships. Our comprehensive network monitoring solutions provide the global visibility and rapid diagnostics your business needs to maintain reliable connectivity and preserve client trust.
Discover how our integrated approach to network infrastructure monitoring can transform your connectivity management from reactive troubleshooting to proactive service assurance.
