SME Focus

NPS 87: What a 10-Point Jump Says About Partnership Quality

NPS measures something difficult to fake: whether clients would recommend you to someone they know. Our jump from 77 to 87 didn’t come from new products or certifications—it came from small things done well, repeatedly, by people who take ownership of outcomes. Partnership quality isn’t a strategy you implement; it’s a culture you build through thousands of decisions.

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