Si Futures Blog

Blog PostsIT StrategySupport

When the Data Centre Has a Bad Night: What Happens in the Hours Nobody Sees

Most of the work that keeps a business running is invisible — and that is never more apparent than when something goes wrong at 2am. Si Futures shares what really happened over one weekend when a data centre power event took down a financial services client’s authentication infrastructure, and what it reveals about the difference between embedded managed IT expertise and transactional IT support.

Si Futures engineers working through the night during a data centre infrastructure failure — what managed IT support in South Africa looks like after hours
Blog PostsConnectivity

When the Carrier Has Problems: The Client Conversation That Can’t Wait

When an IT partner spots early signs that a connectivity carrier is under financial stress, what should they do with that information? Geordie Hogarth argues that the instinct to wait is both understandable and wrong — and that the obligation to raise difficult supply chain conversations before clients are forced to react is one of the clearest tests of whether an IT partnership is genuinely embedded.

An IT partner weighing the obligation to disclose connectivity supply chain risk to a client before problems reach the surface

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