Teasers – Support

Tickets logged but never resolved: 23 open issues after 6 weeks, including email server problems affecting customer service

• Business impact: Customer service team unable to respond to complaints, sales team missing leads, management losing confidence in IT support entirely
→ Complete ticket review and emergency resolution within 48 hours. New SLA guarantees 15-minute response times with issues resolved at first contact, not endlessly escalated.

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