Email fraud targeting nearly R1 million
• Business impact: Potential liability and partnership damage
→ Comprehensive forensic investigation with legal documentation proving client innocence and creating new business opportunities
Success Stories
Support System Failures Drive 40% Productivity Growth Through OTRS
Support system failures threatened client relationships – systematic transformation needed urgently • Business impact: After-hours emergency miscommunication, improper request prioritisation, damaged client confidence, systematic delivery breakdowns → Professional OTRS implementation delivered 40% productivity growth, faster response times, automated accountability, and increased client service demand.
How Strategic Network Redundancy Prevents Business Disruption
FortiWeb WAF protection vulnerable to single point of failure – threatening financial services availability
• Business impact: Potential web application exposure during outages, compliance risks, unprotected customer data access, no failover protection
→ Strategic redundancy implementation delivered guaranteed protection availability with simplified architecture
When Systems Crash During Peak Operations: Emergency Response That Saves Business
Restaurant systems crashed during peak Saturday service – immediate business continuity response needed
• Business impact: Full bookings at risk, staff overwhelmed, revenue loss by the minute, customer experience disruption
→ Emergency IT response deployed within hours, restoring operations and protecting weekend revenue streams.
How Confidence Builds Trust: Quote-to-Audit Strategy Success
Growing business needed IT provider answers but faced traditional vendor selection problems • Business impact: Operational disruption risks, no proof of capability before budget commitment, forced decisions based on marketing promises rather than demonstrated competence → Free comprehensive audit strategy eliminated financial risk while proving technical capability and partnership approach before any contract commitment.
Freight Forwarder Cuts Network Costs by 50% While Tripling Performance
Legacy network costing freight forwarder growth opportunities – urgent transformation needed
• Business impact: Premium costs for substandard performance, application delays during peak hours, client communication disruptions, IT firefighting instead of business development
→ Modern Secure Hybrid WAN delivered 3× bandwidth at same cost with automatic failover protection
Emergency Data Protection Saves Disciplinary Hearing in 15 Minutes | Logistics
HR disciplinary hearing threatened by potential evidence destruction – complete Office 365 backup needed within hours
• Business impact: Critical disciplinary hearing at risk, potential evidence tampering by the employee, legal compliance concerns, no existing backup infrastructure for remote user data
→ Emergency Office 365 backup solution deployed in 20 minutes, securing all user emails, OneDrive, SharePoint data before potential evidence tampering.
Storage Chaos to Strategic Savings: Logistics Company Cuts Costs £2,500 Annually
Logistics company frustrated by escalating storage costs across multiple platforms – urgent consolidation needed
• Business impact: £2,500 annual drain, backup gaps creating compliance risks, IT resources diverted from business enablement, unpredictable cloud expenses
→ Strategic storage consolidation implemented, delivering £2,500 annual savings and complete data protection within 24 months ROI.
When the CEO’s Frustration Nearly Cost £375,000
When an asset management company’s CEO was ready to spend a significant sum replacing Wi-Fi equipment due to dropped Teams calls, we discovered the real problem was DNS configuration. Crisis resolved with a simple change, saving substantial costs and transforming frustration into confidence.