The Stakes Couldn’t Be Higher
This wasn’t just about IT infrastructure. It was about protecting the company’s ability to make crucial personnel decisions.
The logistics company didn’t have sufficient storage on-site for emergency backups. With the hearing imminent, traditional procurement processes were impossible. They needed a solution that was both immediate and forensically sound.
One compromised email or deleted file could have invalidated months of HR work. It could have left the company vulnerable to wrongful dismissal claims.
Racing Against Time
The hearing couldn’t be delayed. Any tampering with digital evidence could render the entire disciplinary process invalid. This would potentially expose the company to significant legal and financial risk.
Management needed complete confidence that every piece of evidence was secure before walking into that room.
With the clock ticking toward the hearing start time, there was no margin for error. Traditional backup solutions would take hours or days to implement. But the decision had to be made in minutes.
15 Minutes to Solution, 20 Minutes to Security
Within 15 minutes of receiving the call, 
we had Office 365 backup solutions configured and specifically targeted the affected user’s account.
By minute 20, we had secured everything. Emails, OneDrive, SharePoint documents, and even the user’s personal OneDrive. All data connected to that employee was safely backed up with full forensic integrity.
But we didn’t stop there. We recognised the physical device also contained potential evidence. We immediately drove to their offices, collected the laptop, backed it up to our hosted cloud backup solution, and returned it before the hearing began.
Crisis Averted, Confidence Restored
The disciplinary hearing proceeded exactly as scheduled. All digital evidence remained intact and properly preserved. Management walked into that room with complete confidence. They knew every email, document, and file was secure and accessible.
What could have been a legal nightmare became a properly documented business decision.
Our emergency IT support approach meant no delays, no procurement headaches, and no risk to the company’s legal position. The solution was both immediate and comprehensive.
Why Partnership Matters
This situation perfectly illustrates why we approach IT differently. When crisis strikes, you don’t have time for procurement processes, vendor negotiations, or lengthy onboarding procedures. You need a partner who understands your business environment and can deploy the right solution immediately.
Our existing relationship with the logistics company meant we already understood their systems. We knew their compliance requirements and their business priorities. We could act decisively because we knew their environment. We prioritise client success over revenue maximisation.
Most importantly, we didn’t just solve the immediate problem. We recognised the value of proactive data protection. The logistics company has since asked us to implement the same Office 365 backup solution across their entire organisation.
What started as an emergency response has evolved into a comprehensive data protection strategy.
